Returns
Refund & returns.
Because we sell secondhand, one-of-one pieces, returns work differently from a regular store. We want you to love what you get — but there are limits on what we can accept back.
When we accept a return
We only accept returns in cases where the item you received:
- Arrived damaged or defective
- Was significantly different from what we described
- Was the wrong item (we sent something else)
When we don’t accept a return
We cannot accept returns for:
- Size or fit preferences
- Change of mind after purchase
- Minor signs of wear that were described in the listing
- Items bought on sale, promo, or at a discount
- Items that have been worn, washed, altered, or damaged after delivery
How to return: Email threadplug0@gmail.com within 24 hours of receiving your item, with a photo and description of the issue. Returns must be arranged within 72 hours of delivery. Items must be unused and in the same condition as delivered.
Refunds
Once we receive and inspect your returned item, we’ll email you to confirm approval or rejection. If approved, your refund is processed to your original payment method within 5–10 business days. Bank processing times can add another 3–5 days.
Exchanges
Since most items are one-of-a-kind, direct exchanges aren’t usually possible. Instead, we offer store credit for the value of the returned item, which you can use on anything in the store.
Return shipping
You are responsible for the cost of shipping the item back to us. Original shipping costs are non-refundable. If you’re returning an expensive item, we recommend a trackable shipping service — we can’t refund items that don’t reach us.
Sale items
Sale, promo, and discounted items are final sale. No returns or exchanges.
Still need help?
Email threadplug0@gmail.com or use the Contact page. We’ll sort it out.