Legal
Privacy Policy.
At ThreadPLUG, we respect your privacy. This page explains what information we collect when you shop with us, why we collect it, and how we handle it. We keep it simple, and we never sell your data.
What we collect
When you place an order, create an account, or contact us, we collect:
- Your name and contact details (email, phone)
- Your delivery address
- Order and payment information (payment card details are handled by Paystack — we never see or store them)
- Basic technical information about your visit, such as browser type and IP address, for security and analytics
Why we collect it
- To process and deliver your order
- To send order updates, receipts, and delivery notifications
- To respond to your messages and support requests
- To keep the site secure and prevent fraud
- To improve how the site works and what we stock
Cookies
We use cookies to keep your cart working, remember your login, and understand how visitors use the site. You can clear or block cookies in your browser settings, but some parts of the site may stop working if you do.
Sharing your information
We share your information only with services that are essential to running the store:
- Paystack — to process your payment securely
- Delivery partners — to get your order to you
- Brevo — to send order and account emails
- Google Analytics (if enabled) — to understand site traffic
We do not sell, rent, or trade your personal information with anyone.
How long we keep it
Order records are kept for as long as needed for accounting and legal reasons. Account information is kept until you ask us to delete it. You can request a copy of your data or ask us to erase it at any time.
Your rights
You can ask to see, correct, or delete the personal information we hold about you. To make a request, email threadplug0@gmail.com. We’ll respond within 30 days.
Security
The site uses HTTPS, and payment information is handled entirely by Paystack. We take reasonable steps to protect your data, but no system is 100% secure.
Contact us
Questions about this policy? Email threadplug0@gmail.com or reach us via the Contact page.