Condition Information

Threadplug products are secondhand garments and not all items will be perfect. Our products are handpicked and sorted on arrival. Our team then carefully inspect and grade them according to their conditions which determines the price of the product amongst other factors. We give a properly detailed description of the condition of every item because we want you to know exactly what you’re buying and a happy customer is a returning customer. The items are graded into four condition categories;

  • Excellent: shows little to no signs of wear
  • Great: shows some discreet signs of wear
  • Good: the garment has visible signs of wear
  • New/Unused: item has not been worn

Note: it is possible that there are colour variations from the actual items and the photos. we take pictures using both studio and natural lighting to try and best showcase the colour of the item, but based on what screen the photo is being viewed on, the colour might vary somewhat.


 Sizing Information

Second-hand items can vary in size due to several factors like age, style and country of production. We recommend that you know your measurement and the best way to see if something will fit you is by comparing the measurements to something that you already own. We have created a size guide by measuring the garments in centimetres(cm) with the item laid flat. 

For top wears are measured; pit to pit – neck to base

Pants are measured; waistband all the way around the waistline to base

Note: if you like an item and you feel it’s a bigger/ longer size than you, we recommended you try adjusting the garment to your fit.

Care instructions

We recommend that your second-hand items are hand washed preferably with bar soap or soft detergents, especially delicate materials like silk and wool. The same applies for materials like cotton, polyester, linen or rayon.

If you have to use the washing machine, ensure the clothes are in cold water with the lowest washing cycle while using soft detergents.


Leather and suede should be only dry cleaned.

Some items are dry cleaned or washed before sale. but we always recommend our customers wash or dry clean items before wear.

Payment

ThreadPlug accepts the following form of payment;

Bank transfer

Credit or Debit card: Mastercard, Visa

Returns & Exchanges

Because of the nature of the business and products being second-hand items, we do not accept returns on issues like size or condition except for cases where the items purchased are wrongly described, arrived damaged or defective. This is why We have taken our time to carefully inspect and write out the description of every item so you know what you’re buying. please contact me if you have any problems with your order.

Conditions of return:

  • Kindly notify us within 24 hours of receiving your item stating the reasons for the return
  • Returns must be made within 72 hours after delivery
  • Items should be neatly packed and in the same condition as delivered
  • Items returned can be exchanged with another or saved as store credit
  • Items bought on sales/ discount/ promo cannot be returned or exchanged 

Deliveries

Deliveries are set to the most economical option available based on weight and combined shipping when applicable. 

Please allow 1-2 days for us to prepare your item for delivery after ordering. 

In some cases, same-day deliveries within Ibadan are possible, but standard delivery time within Ibadan is 1-2 days, and deliveries outside Ibadan are 2 -5 days.

Delivery costs will be calculated at checkout.

For express or overnight shipping, please message us and we will work with you to see the possibilities of hastening the delivery.

In-Store Pick Up

We are located in Agbowo, Ibadan, Oyo state. If you have chosen the option to pick up in-store after completing your order, you will be notified when your purchase has been processed and is available for pick up.

NOTE: 

  • all store pickups should not exceed 7 working days after purchase
  • we do not allow for swapping of items purchased online during pick up except if they meet the terms of our return and exchange policy

Do you want to work with us?

We are open to working and collaborating with creatives;

Are you a fashion designer, fashion stylist, model, photographer, or videographer and want to work with us?

Send us an email at media@threadplug.net