Here are some of our Frequently Asked Questions

Please feel free to contact us if we do not answer your questions here. THis page is updated frequently. So, we have you covered.

Question Do I have to create a ThreadPlug account?
AnswerYes! This process is very simple and quick. As a new customer, you will need to register your email address and password to create an account. Registering a new account can be done via the email request pop-up box on opening threadplug.com.ng or at the checkout point. Your personal information is always saved with us and we do not share them with anyone. By registering your account, you will be able to set your delivery address, get updates on new arrivals, and exclusive information on promos and new deals.
Question Can I change the details of my ThreadPlug account?
AnswerIf you wish to change information in your account, you can always log in to access your account and change details like password, delivery address, and phone number. To change your email address, kindly contact our customer care team at customercare@threadplug.net
Question What happens if I forget my sign-in information?
AnswerDo not be worried, it happens! You will need to click on the “forget password” link and follow the instructions. This will only take a minute. If you need any further assistance, feel free to contact us at customercare@threadplug.net
Question When do you add items to the website?
AnswerWe do this as often as possible. We are always collecting new items that we are eager to share with you, so as soon as they have gone through our process, we add them to the website as new. so try to check back as frequent as possible because you never know what you might find.
Question I saw an item I love but it’s no longer available. Now what?
Answer

Because of the nature of the thrifting business, most of the items we display are unique one-off items, except on very rare occasions. We know how annoying it can be to want an item and it’s no longer available, so we advise that you act quickly and buy them before someone else does, the earlier the better. The good news is that we are always restocking, so you’re bound to find something similar.

Question Can I cancel an order?
AnswerUnfortunately, all orders made are final and cannot be canceled. This is because we run a fully automated process. However, if you have issues with your order or purchase, kindly contact us.